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Spa Accessory Store Customer Care
Customer Service Center

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Contact Us:

The quickest and best way to contact us is via email , which is checked throughout the day, evenings, and weekends. We do out best to answer every email within 48 hours.

Corporate Office Mailing Address:

Stonewood Manufacturing, LLC.
1353 Whispering Oaks Circle
Matthews, NC 28104

Phone: 800-483-6614
Fax: 813-425-7732

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Backorder Policy:

If a popular item has sold out, we will sometimes accept backorders as a courtesy to our customers. Your credit card will not be charged until the item is preparing to ship, but this reserves the item for you. The estimated date of arrival specified on the item description is an estimate and often changes, as we are usually waiting for product to arrive from overseas. Please check back periodically to see if the date changed. We have the right to cancel backorders that are approaching or exceeding 90 days. You may cancel your backorder at anytime before shipping with no penalty. If your credit card expires before the item arrives, your backorder will be voided and you will need to re-order.

Privacy Statement:

This notice applies to all information collected or submitted on the Spa Accessory Store web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)

We use the information you provide about yourself when placing an order only to complete that order. We respect and are commited to protecting your privacy. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by accessing our secure shopping cart to update your information. We use this procedure to better safeguard your information.You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

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Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

Secure SSL

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Shipping Policy:

Items will ship out within two days of purchase with the exception of Spa Covers. Hot Tub Covers are built to order and take 7 days to build and ship time is 4-5 days. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FexEx. Spa Covers must ship with a carrier service. The carriers that may be used are: Estes Express. Wilson Trucking, Yellow Freight, or UPS Freight. The carrier will call you prior to delivery to schedule a convenient delivery time. Although shipping damage rarely happens on spa covers please take a minute to inspect the cover when the carrier company delivers and refuse delivery in the event damage is found. Sorry we cannot ship any items to a P.O. Box.

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7% sales tax. 

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Payment Options:
We accept Visa, MasterCard, and Discover.
Credit Cards Accepted

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Tax:
Only purchases shipped to a Florida address will be charged 7% sales tax.

 
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