Terms and Conditions for Ordering a New Replacement Cover from the Spa Accessory Store
These terms & conditions apply to all ordering methods:
 online, phone, fax, mail.

  1. Free delivery applies to surface shipment within the U.S. 48 contiguous states only. There will be an extra charge for deliveries to Alaska and Hawaii. Call for quote. Sorry, spa covers cannot be shipped outside of the U.S.A.
  2. Pricing indicated is for covers up to 96" (eight feet) maximum length or width. Oversize or spa covers with speaker cutouts, special hoods, or other unique features are subject to additional charges.
  3. A daytime phone number is required in order for the freight company to call you for delivery arrangements.
  4. A physical address is required. We cannot ship spa covers to PO Boxes or APO. 
  5. Due to their large size, spa covers must be shipped via truck. Air service is not available.
  6. Most residential addresses are accessible, but locations which are not accessible by tractor-trailer may be subject to additional charges. Examples include: lanes or alleys too narrow, islands or locations requiring ferry boat transportation, gated communities restricting trucks, remote locations and unpaved roads. If in doubt, call us and we will check with the delivery company prior to proceeding, and will obtain your approval for additional charges, if any.
  7. You or a person you designate must be on hand to inspect and sign for truck deliveries. Missed delivery appointments may result in redelivery charges to you.
  8. Carefully inspect the carton and packaging, and note any carton damage, no matter how slight, on the freight receipt prior to signing.
  9. Damage is very unlikely, but if spa cover itself appears damaged, note it on delivery receipt and refuse the delivery.  Then call The Spa Accessory Store for assistance to have your cover remade and reshipped. If you or your designee sign for and accept the delivery without noting damage, you are indicating that the shipment arrived in good condition, and no claims can be made.
  10. You may ask the delivery driver to wait while you open and inspect the package for concealed damage. If damage is observed, refuse the shipment.  If you do not inspect the package contents, then any damage claims are the sole responsibility of the purchaser, and may be denied by the freight carrier.
  11. Customer is responsible for accurate and complete measurement of the replacement cover, and to determine the style and suitability of any options or upgrades. Cover will be made to the dimensions and style indicated by the customer and no returns are accepted as a result of customer errors or omissions.
  12. Colors shown online may vary from actual material due to variations in monitors. If in doubt about color, request a sample swatch before ordering to determine.
  13. Since spa covers are unique and custom made, once production has begun, orders cannot be cancelled.
Spa covers are covered by their manufacturer's warranties, but are not returnable. In any case, The Spa Accessory Store shall not be responsible for freight associated with cancelled orders. "Free delivery" or "free shipping" means that the actual freight costs are included in the purchase price of completed sales, no extra charge, except as noted above.